AI Visual Search
Identify Caroma plumbing parts
Searching: Caroma Metro Basin Mixer
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How our AI-powered reverse image search revolutionized part identification for a major plumbing supplier, reducing support tickets by 45% and boosting conversion rates.
Caroma
Leading Australian Plumbing parts Company
Plumbing & Construction
6 months
45% support ticket reduction
37% increase in conversion rate
Contractors and homeowners struggled to identify the exact replacement parts needed from a catalog of over 15,000 SKUs, leading to incorrect orders and returns.
Customer support was overwhelmed with 800+ weekly requests to help identify parts, creating long wait times and frustrated customers.
Customers frequently abandoned purchases due to uncertainty about correct part identification, resulting in significant revenue loss.
Customer Experience
I need to replace this connector but I can't find the part number. It's the one with the blue cap that connects to my sink.
We have several blue-capped connectors. Could you provide more details or measurements?
I'm not sure. I'll try to measure it, but I'm not confident I'll get the right part.
Average resolution time: 24+ hours
We developed a custom AI solution that allows users to simply take a photo of a plumbing part and instantly find matching products from PlumbTech's extensive catalog.
Users simply take a photo of the part they need to replace using their smartphone camera.
Our proprietary machine learning algorithm analyzes the image, identifying key features and specifications.
The system returns a list of matching parts with compatibility ratings, specifications, and purchasing options.
Our AI model was trained on over 50,000 images of plumbing parts to ensure highly accurate identification.
The system suggests compatible alternatives when exact matches are unavailable or discontinued.
Core recognition features work even in areas with limited connectivity, perfect for job sites.
Seamless integration with PlumbTech's inventory and checkout system for instant purchasing.
Our implementation followed a structured approach, ensuring we delivered a solution that was both technically sound and user-friendly.
We conducted extensive interviews with PlumbTech's support team and customers to understand pain points and gathered a comprehensive dataset of product images.
"We analyzed over 2,000 support tickets to identify the most commonly confused parts."
Our data scientists created and trained a custom computer vision model designed specifically for plumbing part recognition.
50,000+ training images
Custom neural network
We developed a seamless, user-friendly interface that integrated with PlumbTech's existing mobile app and e-commerce platform.
iOS & Android
API Integration
E-commerce Link
We conducted extensive field testing with actual contractors and refined the system based on real-world feedback before full deployment.
"The beta test with 200 contractors provided invaluable insights that improved accuracy by an additional 7%."
I need to replace this valve but don't know the model number.
Can you describe it or provide measurements?
It's brass, about 2 inches long with threading on both ends.
That could be one of 47 different products. Can you check for any markings or take measurements of the thread diameter?
Identify Caroma plumbing parts
Searching: Caroma Metro Basin Mixer
The AI visual search solution delivered significant improvements across multiple business metrics.
Reduction in part identification support requests
Increase in mobile app conversion rate
Positive feedback from users
Additional annual revenue generated
