Refund Policy

At Vovance, we are committed to delivering exceptional value through our consulting and technology services. We understand that circumstances change, and we have established this refund policy to ensure fairness and transparency.

This policy applies to all services purchased directly from Vovance, including AI consulting, product engineering, systems integration, and related digital transformation services.

By purchasing our services, you agree to the terms outlined in this refund policy.

You may be eligible for a refund under the following conditions:

Service not yet commenced — If work has not begun on your project within 7 days of payment, you are entitled to a full refund.

Partial refunds — If a project is partially completed, a prorated refund may be issued for the uncompleted portion of the work, at Vovance's discretion.

Service failure — If Vovance is unable to deliver the agreed-upon service due to circumstances within our control, a full refund will be issued.

Duplicate payments — If you were charged more than once for the same service, the duplicate charge will be refunded in full.

The following are not eligible for refunds:

Completed deliverables — Any work that has been delivered and accepted by the client is non-refundable.

Third-party costs — Expenses incurred on your behalf (e.g., software licenses, API subscriptions, cloud infrastructure costs) are non-refundable.

Rush or expedited service fees — Additional fees paid for accelerated timelines are non-refundable once work has commenced.

Consulting sessions — Completed strategy sessions, audits, and advisory calls are non-refundable.

Change of mind — Refunds are not issued solely due to a change of mind after work has commenced.

To request a refund, please follow these steps:

1. Contact us at billing@vovance.com within 7 days of your purchase date.

2. Include your order or invoice number, the service purchased, and the reason for your refund request.

3. Our team will review your request within 3 business days and respond with a decision.

4. If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

We may request additional information to process your refund. Failure to provide requested information may delay or void your refund request.

Once a refund is approved, the timeline for receiving your funds depends on your payment method:

Credit or debit card — 5 to 10 business days after approval.

Bank transfer (ACH/wire) — 3 to 7 business days after approval.

PayPal or digital wallets — 1 to 3 business days after approval.

Vovance is not responsible for delays caused by your financial institution. If you have not received your refund after 10 business days, please contact us and we will investigate on your behalf.

We strongly encourage clients to contact us directly before initiating a chargeback with their bank or card issuer. Most issues can be resolved quickly and amicably through direct communication.

If a chargeback is filed without prior contact, Vovance reserves the right to dispute the chargeback and provide evidence of services rendered.

Clients who initiate unjustified chargebacks may be suspended from future services.

For any billing disputes or concerns, please reach out to billing@vovance.com and we will work with you to find a fair resolution.